Customer Support
ICW provides total customer support on all its products
Our mission is to provide exceptional customer service and support. We design and manufacture durable, innovative, high-quality products that are backed by a full 5 year warranty so you have the confidence of knowing your ICW product will perform as you expect. Our customer support personnel will assist with planning, installation, training, trouble shooting, maintenance and upgrading your product.
Our product warranty
ICWUSA.com, Inc. warrants that the product you purchase, under normal use, is free from any defects in materials and workmanship during the warranty period.
Download ICW’s Product Warranty
Return policy and procedure
If you are not satisfied with your ICW order, you may return the product(s) within 90 days of the date of invoice with NO restocking fee. Custom modified products and bulk orders over 10 mounts are not returnable unless approved on an order-by-order basis. All returns are subject to a repair fee based on the condition of the returned product.
Download ICW’s Return Merchandise Authorization Policy