Frequently Asked Questions (FAQs)
Do ICW products meet hospital construction and operation specifications?
• Yes, ICW products are OSHPD approved, meet ergonomists’ requirements and have easy to clean surfaces for infection control.
Do ICW arms have wire management?
• Most ICW arms have wire management that runs through the interior of the arm mount, providing for a clean professional installation, protecting wires and simplifying cleaning.
Do ICW mounts accommodate scanners and medical devices in addition to computers?
• Yes, ICW has specialized scanner and medical device mounts that pair with computer mounts. ICW also builds custom mounting solutions upon request.
How do I find the correct mount for my application?
• A sales representative will walk through the facility, assess needs and provide recommendations at no cost to the hospital.
Do you provide evaluation arms?
• Yes, evaluation arms and professional installation are provided at no charge.
INSTALLATION, SERVICE, WARRANTY
Is there a local service representative in my area?
• Yes, in most areas. If not, a Sales and Service representative will travel to you.
Do you provide installation?
• Yes. We provide factory-approved installers who work with the facility to minimize disruption.
Do you provide Maintenance Contracts?
• Yes, we have maintenance agreements that include on-call repair and bi-annual maintenance which reduces down time and helps maintain facility revenues.
What is included in ICW’s Warranty?
• ICWUSA.com, Inc. warrants that the product you purchase, under normal use, is free from any defects in materials and workmanship during the warranty period.
Download ICW’s Product Warranty
Where can I find information about ICW’s Return Merchandise Authorization?
• Customers must request a Return Merchandise Authorization (RMA) from ICW by phone. Please call ICW at 800-558-4435 between the hours of 6:00 a.m. – 4:00 p.m. Pacific Time.
Download ICW’s Return Merchandise Authorization
PRICING AND SHIPPING
Where can I find the price of a unit?
• Prices are shown with product information in our Configurator.
How long does it take for products to ship?
• Most products are shipped within four business days.
How can I get shipment tracking information?
• Send a request by email to ICW Customer Service.
GENERAL PRODUCT INFORMATION
Where are ICW arms manufactured?
• USA. All mounts are designed, manufactured, assembled and shipped from our plant in Medford, Oregon.
How do I learn more about ICW products?
• Browse this website or Call Us Toll Free: 1-800-558-4435 to talk with an ICW Product Specialist.
Where can I get line drawings of products?
• Line drawings showing dimensions and range of motion are available in PDF format on our products sheets.
Download ICW’s Product Sheets
How do I know if my LCD monitor will mount to an ICW product?
• If your monitor is VESA compliant and under the maximum weight limit specified for the ICW product, it will be compatible.
What colors do ICW mounts come in?
• All ICW mounts are available in Medical White (MW), Writable Black (WB), Quartz Gray (QG), Tan (T), and Putty (P). Custom colors are available on request.